SHIPPING

 

SHIPPING - AUSTRALIA

Order over $250 receive Free Shipping.

Orders under $250 Flat Rate $9.95

Express Delivery Flat rate $12.95

Standard with Signature $12.95

Express with Signature $15.99 

All orders are sent via Australia Post and are trackable. You will receive your tracking number once your order has been shipped. If you have any concerns with your delivery point we suggest taking a signature  on your order.

 

SHIPPING - INTERNATIONAL 

$15 Flat rate to NZ (orders over $250 AUD to NZ receive free shipping)

$30 Rest of world, Australia Post 5-14 days delivery no tracking online or signature

$35 - $40 Express  3-7 day shipping -Tracked and signature. 

USA, Canada & NZ orders over $350 AUD receive Free Shipping.

You will receive your waybill number which you can track online until delivery. 

**PLEASE NOTE - IF YOUR DELIVERY ADDRESS IS DEEMED BY DHL TO BE A REMOTE AREA THERE IS AN ADDED EXTRA $30 CHARGE - WE WILL CONTACT YOU TO SEE IF YOU WOULD LIKE TO PROCEED,  WE CAN ALSO SHIP WITH AUSTRALIA POST FOR NO EXTRA CHARGE.

**PLEASE EXPECT SLIGHT DELIVERY DELAYS DUE TO DECREASED INTERNATIONAL FLIGHTS DUE TO COVID19.

 

AUSTRALIA POST SHIPPING - Once dispatched you will receive a shipping confirmation and your reference number details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates and charges within their own country. Mahiya is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

For more information regarding postage, please visit your nearest Post Office or visit Australian Postal Corporation.

 

FREE LOCAL PICK-UP  

For those located in or around Australia's Airlie Beach, free local pick-up of purchased items is allowed at our Showroom in Airlie Beach. Please note that we are open from 10am-2:30pm  on Monday, Wednesday and Friday. The pick-up address is  32 Acacia Grove Woodwark, QLD 4802. 
 


Please Note:

All orders will be shipped within 1-3 business days once payment is received. (During Sale Periods this can take up to 5 days to be shipped with high volumes of orders to be processed) Please allow 5-7 working days for your item(s) to arrive within Australia ( some remote areas may take longer)  We use prepaid regular post satchels. 

Items are inspected by us before dispatch. Once an item has been sent, Mahiya will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.

Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you. 

 

 

Arrow Decoration

 

 

 

Mahiya Bags

Are your bags made with real leather?

Yes, Our incredible artisans handcraft each Mahiya handbag from ethically sourced leather, using pops of colours and unique designs to allow you to express yourself through your style. We use Ethically sourced cow, sheep and goat leather to suit each product. Each handbag is designed with functionality, along with style, at the forefront of our minds, resulting in the perfect accessory for every occasion.

Where are the bags made?

Each and every style is hand-designed in Australia and crafted by our talented team of local artisans in Bali, we love working with our gifted team of entrepreneurs on 'The Island of the Gods.'

How do I look after my leather?

Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or cream and conditioner to protect from accidental spills and cracking, and wipe any marks with a clean, damp cloth. Please read our Leather Care Tips & Tricks for more detailed information.
Purchase Mahiya Leather Cream here.

Are all bags the same?

Each piece of leather is ethically sourced and crafted by expert artisans, creating the perfect handbag for you each time. We understand the importance of individualism and freeing your spirit, which is why although our handbags can be similar, no two are ever exactly the same. 

Is there payment plans?

We are very happy to be able to offer our lovely customers a buy now, pay later option on our site. Find out more information about how to sign up at https://zippay.com.au/ and https://www.afterpay.com.au

 

Shipping

How much does it cost and how long does it take?

SHIPPING - AUSTRALIA

Order over $250 receive Free Shipping.

Orders under $250 Flat Rate $9.95

Express Delivery Flat rate $12.95

Standard with Signature $12.95

Express with Signature $15.99

SHIPPING - INTERNATIONAL

$15 Flat rate to NZ (orders over $250 AUD to NZ receive free shipping)

$30 Rest of world, Australia Post 5-14 days delivery no tracking online or signature

$35 - $40 Express  3-7 day shipping -Tracked and signature. 

USA, Canada & NZ orders over $350 AUD receive Free Shipping.

You will receive your waybill number which you can track online until delivery. 

FREE LOCAL PICK-UP 

For those located in or around Australia's Airlie Beach, free local pick-up of purchased items is allowed at our Showroom in Airlie Beach. Please note that we are open from 10am-2:30pm  on Monday, Wednesday and Friday. The pick-up address is 32 Acacia Grove Woodwark, QLD 4802.

Please Note:

All orders will be shipped within 1-3 business days once payment is received. (During Sale Periods this can take up to 5 days to be shipped with high volumes of orders to be processed) Please allow 5-7 working days for your item(s) to arrive within Australia ( some remote areas may take longer)  We use prepaid regular post satchels. 

Items are inspected by us before dispatch. Once an item has been sent, Mahiya will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.

Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you. 

 

Can I return my order?

Sure, you can return your order within 14 days of receiving your order to exchange or for a credit note. We do not refund for change of mind.

What if my item is faulty?

Our apologies if you have received an item that is not in perfect condition.

Please send us an email immediately at hello@mahiya.com.au with photos of the fault.

Is there local pickup?

Yes! For those located in or around Australia's Airlie Beach, free local pick-up of purchased items is allowed at our Showroom in Airlie Beach. Please note that we are open from 10am-2:30pm  on Monday, Wednesday and Friday. The pick-up address is 32 Acacia Grove Woodwark, QLD 4802.

If you can't find the answer you are looking for email us at: hello@mahiya.com.au

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