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Are your bags made with real leather?
Yes, Our incredible artisans handcraft each Mahiya handbag from ethically sourced leather, using pops of colours and unique designs to allow you to express yourself through your style. We use Ethically sourced cow, sheep and goat leather to suit each product. Each handbag is designed with functionality, along with style, at the forefront of our minds, resulting in the perfect accessory for every occasion.
Where are the bags made?
Each and every style is hand-designed in Australia and crafted by our talented team of local artisans in Bali, we love working with our gifted team of entrepreneurs on 'The Island of the Gods.'
How do I look after my leather?
Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or cream and conditioner to protect from accidental spills and cracking, and wipe any marks with a clean, damp cloth. Please read our Leather Care Tips & Tricks for more detailed information.
Purchase Mahiya Leather Cream here.
Are all bags the same?
Each piece of leather is ethically sourced and crafted by expert artisans, creating the perfect handbag for you each time. We understand the importance of individualism and freeing your spirit, which is why although our handbags can be similar, no two are ever exactly the same.
Is there payment plans?
We are very happy to be able to offer our lovely customers a buy now, pay later option on our site. Find out more information about how to sign up at https://zippay.com.au/ and https://www.afterpay.com.au
How much does it cost and how long does it take?
SHIPPING - AUSTRALIA
Order over $150 receive Free Shipping.
Orders under $150 Flat Rate $8.00
Express Delivery Flat rate $12.99
Standard with Signature $12.99
Express with Signature $15.99
SHIPPING - INTERNATIONAL
$15 Flat rate to NZ (orders over $250 AUD to NZ receive free shipping)
$25 Rest of world, Australia Post 5-14 days delivery no tracking online or signature
$30 Express 3-7 day shipping -Tracked and signature.
USA, Canada & NZ orders over $350 AUD receive Free Shipping.
FREE LOCAL PICK-UP For those located in or around Australia's Gold Coast, free local pick-up of purchased items is allowed at our Showroom in Currumbin. Please note that we are open from 10am-2:30pm on Monday, Wednesday and Friday. The pick-up address is 4/23 Leonard Parade, Currumbin Waters, QLD 4223.
All orders will be shipped within 1-3 business days once payment is received. (During Sale Periods this can take up to 5 days to be shipped with high volumes of orders to be processed) Please allow 5-7 working days for your item(s) to arrive within Australia ( some remote areas may take longer) We use prepaid regular post satchels.
Items are inspected by us before dispatch. Once an item has been sent, Mahiya will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.
Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you.
Can I return my order?
Sure, you can return your order within 14 days of receiving your order to exchange or for a credit note. We do not refund for change of mind.
What if my item is faulty?
Our apologies if you have received an item that is not in perfect condition.
Please send us an email immediately at firstname.lastname@example.org with photos of the fault.
Is there local pickup?
Yes! For those located in or around Australia's Gold Coast, free local pick-up of purchased items is allowed at our Showroom in Currumbin. Please note that we are open from 10am-2:30pm on Monday, Wednesday and Friday. The pick-up address is 4/23 Leonard Parade, Currumbin Waters, QLD 4223.