Our Values

the mahiya way
THE MAHIYA WAY

 

Here you are on our values page, which means that you too, care about the story of where your goods come from,
and who made them. Maybe you are just beginning to explore this value, or maybe its fundamentally
important to you, either way, we are pleased to let you know, it is also important to Mahiya.
Mahiya was born from a love of hand-crafted Bohemian treasures, & we continue to deliver our customers unique,
detailed craftmanship while staying committed to our sustainability & humanitarian values.
 
We are pleased to work closely with Artisans & their families across Indonesia, helping them to provide for
themselves & their families through fair pay.

 

Mahiya_Manufacturers_Bali

Alex & Ryan with some of Mahiya's manufacturers, Bali, Indonesia

OUR LEATHERS
100% of all the leathers used in Mahiya products are a bi-product of the food-industry, leathers that would otherwise be discarded. Priding ourselves on hand-crafted goods, and staying true to unique artisan practices, all our leathers are
also hand-dyed. Mahiya bags & wallets are not produced by fast fashion industry methods.
 
OUR CLOTHING
Producing only two small clothing collections per year, each piece of Mahiya clothing is designed to be trans-seasonal.
Mahiya garments are not influenced by fast & fleeting trends, making each piece relevant to
your wardrobe for years to come.
 
OUR PACKAGING

Where possible, we strive to reduce our carbon footprint and ensure that we use packaging that can be recycled. All our Leather goods come in a cotton re-usable cloth bag that can be used again as a beach, storage or shopping bag.

GIVING BACK 
We believe in giving back where we can, and since 2016 we have been donating to a charity close to our heart,
Doctors Without Borders. This charity is a global medical aid providing assistance wherever needed most,
to assist in lifesaving humanitarian care.
 
We look forward to continuing to evolve our practices with each new season and we thank you from the
bottom of our hearts for being a part of the Mahiya Journey.
 
the mahiya way
 

Mahiya Bags

Are your bags made with real leather?

Yes, Our incredible artisans handcraft each Mahiya handbag from ethically sourced leather, using pops of colours and unique designs to allow you to express yourself through your style. We use Ethically sourced cow, sheep and goat leather to suit each product. Each handbag is designed with functionality, along with style, at the forefront of our minds, resulting in the perfect accessory for every occasion.

Where are the bags made?

Each and every style is hand-designed in Australia and crafted by our talented team of local artisans in Bali, we love working with our gifted team of entrepreneurs on 'The Island of the Gods.'

How do I look after my leather?

Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or cream and conditioner to protect from accidental spills and cracking, and wipe any marks with a clean, damp cloth. Please read our Leather Care Tips & Tricks for more detailed information.
Purchase Mahiya Leather Cream here.

Are all bags the same?

Each piece of leather is ethically sourced and crafted by expert artisans, creating the perfect handbag for you each time. We understand the importance of individualism and freeing your spirit, which is why although our handbags can be similar, no two are ever exactly the same. 

Is there payment plans?

We are very happy to be able to offer our lovely customers a buy now, pay later option on our site. Find out more information about how to sign up at https://zippay.com.au/ and https://www.afterpay.com.au

 

Shipping

How much does it cost and how long does it take?

SHIPPING - AUSTRALIA

Order over $150 receive Free Shipping.

Orders under $150 Flat Rate $8.00

Express Delivery Flat rate $12.99

Standard with Signature $12.99

Express with Signature $15.99 

SHIPPING - INTERNATIONAL

$15 Flat rate to NZ (orders over $250 AUD to NZ receive free shipping)

$25 Rest of world, Australia Post 5-14 days delivery no tracking online or signature

$30 Express  3-7 day shipping -Tracked and signature. 

USA, Canada & NZ orders over $350 AUD receive Free Shipping.

FREE LOCAL PICK-UP For those located in or around Australia's Gold Coast, free local pick-up of purchased items is allowed at our Showroom in Currumbin. Please note that we are open from 10am-2:30pm  on Monday, Wednesday and Friday. The pick-up address is 4/23 Leonard Parade, Currumbin Waters, QLD 4223.

Please Note:

All orders will be shipped within 1-3 business days once payment is received. (During Sale Periods this can take up to 5 days to be shipped with high volumes of orders to be processed) Please allow 5-7 working days for your item(s) to arrive within Australia ( some remote areas may take longer)  We use prepaid regular post satchels. 

Items are inspected by us before dispatch. Once an item has been sent, Mahiya will no longer be responsible for goods shipped. If you require insurance, please send us an email upon purchasing.

Please make sure your shipping address details are up to date when ordering. Please check with your local post office if you experience problems during shipping. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an enquiry. We will do our best to assist you. 

 

Can I return my order?

Sure, you can return your order within 14 days of receiving your order to exchange or for a credit note. We do not refund for change of mind.

What if my item is faulty?

Our apologies if you have received an item that is not in perfect condition.

Please send us an email immediately at hello@mahiya.com.au with photos of the fault.

Is there local pickup?

Yes! For those located in or around Australia's Gold Coast, free local pick-up of purchased items is allowed at our Showroom in Currumbin. Please note that we are open from 10am-2:30pm  on Monday, Wednesday and Friday. The pick-up address is 4/23 Leonard Parade, Currumbin Waters, QLD 4223.

If you can't find the answer you are looking for email us at: hello@mahiya.com.au

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