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FREQUENTLY ASKED QUESTIONS

 

Our specially handmade products are designed in Australia. We have searched the globe to find unique leather and fabrics to use throughout our products. Leather irregularities (such as hide marks or colour variations) are part of the beauty of a handmade product and are not considered a fault. 


CARING FOR YOUR LEATHER
Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or creme to protect from accidental spills and wipe any marks with a clean, damp cloth. Please read our Leather Care Tips & Tricks for more detailed information.
 

ITEMS WITH HAND WOVEN FABRIC INCORPORATED
Please be aware that items with hand woven fabrics will differ slightly from each other. As they are all handmade and sourced from South America, fabric placement in these items will be different. 
 

APPLYING A COUPON 
When choosing the express checkout option, it will automatically take you to Paypal to sign in. Don't worry that the code isn't applied yet - after you press PAY in Paypal, it will take you back to the website to complete the purchase and apply the coupon code for the discount.
 

PRE ORDER 
Pre Order means that an item is currently not in stock in our warehouse but is still available to purchase. Don't worry, it will be back in stock and ready to send out soon! Please email us if you need to know exact times.
 

WARRANTY 
As all of our items are handmade, we unfortunately do not offer a warranty. We will, however, happily replace an item if it is a manufacturers fault within a certain period. General wear and tear is not a fault.